Eldersburg’s Tech Corridor
July 14, 2006

Montgomery County, Maryland has its I-270 Tech Corridor, with dozens of hi-tech companies along the I-270 highway. Many other areas of the country also have concentrated hotbeds of tech firms, often close to where technical talent pools lie. Eldersburg has its own technology corridor that is located behind the Carrolltown Mall. The corridor has different businesses that provide technology-related services in a variety of ways to help its clientele. These businesses include Carroll Technology Services, America’s Remote Help Desk, and Advantage Internet Marketing. Each of these companies has business owners that live in Eldersburg.

Carroll Technology Services
Bob Small, vice president of Carroll Technology Services, said the business specializes in helping companies locate high tech employees. The company’s job is to find the right person for a position, or to find technical people for a position. Carroll Technology Services uses technology extensively. They use the Internet, and email, and have an applicant tracking system database.

The company has been in business since 2001. Small said that technology will be important in the future since any company uses a computer in some capacity. He said it helped him to take a laptop with him home. Without technology, he could not check his email and respond to candidates. He thinks in the future technology will make things easier and make people more productive.

The goals of Carroll Technology Services include looking to grow the company’s staff, a lot more technology hiring, growing revenue and increasing their clients.
Web Site: www.carrolltechnicalrecruiter.com

America’s Remote Help Desk
America’s Remote Help Desk offers customers internet assessment, design, implementation, security, remote access and virtual private network (VPN), Microsoft training, and supported products such as Administration, ADP, Dealer Software, Hardware, LAN/WAN, Maintenance, Patches (including bug fixes and security), software, website. They provide voice and visual technical support.

They have been in business for five years. The company’s remote help desk fields questions from end-users and provides quick, real-time solutions to most end-user problems. They can remotely access the user’s computer and look at the end-user’s screen and see the problem, so they can address it more efficiently. It takes the guesswork out of explaining the issues involved. Their network engineers implement system needs, troubleshoot, provide maintenance and resolve technical problems.

America’s Remote Help Desk specializes in Remote Help Desk Service and complete network and IT services. The company uses technology to help their clients do what they need to do. They help them define their infrastructure and their IT needs, the processes and controls needed to accomplish them and then implement and support their network system.

Technology will be important in the future for the company since they rely on emails, internet, cell phones, and the ability to stay connected at all times. This will only become more necessary as they move forward into the future and allow their technology to take them where their imaginations could only go. The goals of America’s Remote Help Desk are cost effectively enhance a company’s IT department by maximizing productivity and minimizing downtime.
Web Site: www.remotehelpdesk.com

Advantage Internet Marketing
Advantage Internet Marketing specializes in web site development, Internet marketing and Internet training. The company uses technology to help companies market their business, and for them to develop web sites, and to communicate with clients. Services that they offer customers are web site development, Internet marketing-search engine optimization, email marketing, banner advertising and Internet training. The company has been in business for six years. They help customers drive targeted traffic to their web site and then convert web site visitors into customers.

According to Jon Allen, president of Advantage Internet Marketing, innovations he sees in technology include the increased use of web sites to do business and communicate in new ways with others. The goals of the business are to help their clients grow their businesses using Internet technologies.
Web site: www.advantageim.com

Living and Working in Eldersburg
All three businesses have been located in Eldersburg as a result of their owner’s residence here. Collectively, they employ roughly thirty people and account for nearly two million dollars in annual sales. They are a microcosm of a growing trend in Eldersburg – people starting businesses here that already live here.

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